Support
Real replies from the people who build the app, usually within one business day.
What to include
These four things let us reproduce almost any issue without a back and forth:
Your store URL
The public storefront address, so we can see the theme you’re on and how its search is built.
The exact search
The words a shopper typed, and what you expected to come back instead.
A screenshot
Especially for anything visual — a layout that looks wrong on your theme is much faster to fix from a picture.
Your theme name
From Online Store → Themes. Theme-specific quirks are the most common cause of setup problems.
Before you write in
Results feel vague or too broad
Check the app home for the “Turn on product filters” banner. If it’s showing, the AI has only price and availability to work with — step 3 of the setup guide fixes it in a minute.
The dropdown doesn’t appear
Confirm the AI search app embed is switched on in your theme editor. If it is, your theme may use unusual search markup — see the troubleshooting section, or send us the store URL and we’ll supply the right selector.
Billing questions
Charges are handled entirely by Shopify and appear on your Shopify invoice. To change or cancel a plan, use Plan & usage inside the app, or uninstall — Shopify cancels the subscription immediately. We have no way to charge or refund you directly.
Data and privacy requests
See the privacy policy. The short version: the app stores no customer identifiers at all, so there is nothing personal to export or erase. Requests are still honoured and logged.